Pricing on some options was also an issue. We found that some of the solutions either did not have good enough documentation, good enough support or maybe a lack of on-premise functionality. We evaluated a number of API solutions, including WSO2, Apigee, and IBM and in the typical use cases where we deal with enterprise and financial customers. Customers, of course, can also handle maintenance themselves. We can do tasks such as patching, updates, etc. If our clients need it, we can provide maintenance for them. That illustrates the sort of scalability it has when it comes to supporting a large footprint. Yet, they've got just one core team that actually maintains all of those installations. There are instances where there's a footprint of multiple installations - more than 20 for a global organization. The positive with the solution is that, once you are operational, you should be able to maintain the solution with a very small team. You probably will be okay during implementation if you make use of certified technicians to assist you with building the solution. You have to design it and then you have to build it. It's a middleware system that is set up in various environments, however, it needs to align with the corporate policies on security and DMZ. You have to completely build an environment, however, after that, you will only patch it. Their version 7.7, the last version, means that from here on there will not be a big change. That makes the whole process of installation and upgrades much more simplified. How are customer service and technical support? In terms of dealing with high volumes, it is also scalable in the sense that you can just add processing capacity where you need to. Its price scalability is also very good as you don't necessarily pay for extra usage. The product itself is scalable in the sense that you can spin up additional environments very quickly.
It provides you with scalability so that you don't have to develop all your back-office systems. The solution is scalable. That is a benefit of the platform in itself. It's a very versatile product many organizations can benefit from it. It solves their issue of integration and to decouple their back-office systems so that they can develop one in a specific area, and make their system changes. However, it provides such strong features, that it is used in our environment by FinTech startups, and also by other mid-range customers that are not really at the enterprise level. It is a solution that is strong enough to be used by enterprise-level customers. We have probably eight people who make use of the solution in our organization.
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